Casey Sugarman, Founder of Willing Results Pioneering O.S.C.A.R. Therapy

Location: East Lyme, CT

Casey Sugarman has been gathering unique experiences as an animal behaviorist and also as an organizational operations expert for many years. Sugarman spent 10 years in exotic animal case management as veterinary biologist at Boston's New England Aquarium and was co-designer of the Aquarium's Public-Interactive Veterinary Hospital. Sugarman has translated decades of choice-oriented behavioral experience into applications that improve human social dynamics.


Click on Season 8, Episode 5, minute 17:00 to watch Alan Alda visiting our Aquarium Medical Center in 1998




Learning styles that apply to all species from octopus to human led Sugarman to develop Will-Skill, an applied choice-modification skillset curriculum. Will-Skill has applications in human education and training, medical case management, physical and psychological rehabilitation, and business learning. Sugarman teaches the Will-based method of communication to trainers, educators, coaches, associations, and companies. Sugarman earned her degree in Biology and Philosophy from Boston University and lives in East Lyme, Connecticut.

Will Integration



















2010 - present

2010 - present



Am I Being Clear? Seminars introducing Choice-Based Communication Skills, Boston Center for Adult Ed


Co-Developer, Aquarium Medical Center, an American Assoc. of Zoos and Aquariums award-winning permanent exhibit. Development, design, construction and operation of the New England Aquarium's working veterinary medical hospital/exhibit.  AMC was the first live-time working veterinary hospital / public exhibit anywhere in the world.

AZA Animal Health Department Policy Guide which includes 40 policies over 90 pages.Created guidelines in accordance with state and federal regulation and accreditation bodies including: USDA, EPA, DEA, NMFS, APHIS, USFW, OSHA. Policies cover all staff, visitor, and animal safety, medical management and prevention for living collection of 13,000 animal residents, environmental health management, and hospital facility operations.


Founded and chaired "Work Crisis Task Force", a 15 member management advisory board including vice presidents and director level members.


Created all interview, orientation, and training programs for all new veterinarians, department head, technical staff, and veterinary students.


Coordinated sponsor support for IAAAM '99 Boston conference (Int'l Assoc. for Aquatic Animal Medicine)



Aquatic and Terrestrial Species Veterinary Biologist



Perform triage, treatment, management of all medical cases: plan and perform examinations, diagnostics, treatments, and necropsies. Perform weekly medical rounds assessment with problem recognition for large whale, cetacean, pinniped, avian, reptile, amphibian, fish and elasmobranchs, and terrestrial and marine invertebrate phyla.



Perform anesthesia, diagnostic ultrasound and radiographic examinations, assist in surgical plans, preparation, and act as surgical assistant for all non-mammalian species. Maintain and operate medical diagnostic and therapeutic equipment (radiology, ultrasonography, endoscopy, hematology, microscopy, surgical, anesthetic, vital monitoring).



Center for Women and Enterprise, Boston, MA
Research & Dev't, Center for Corporate Citizenship, Boston College, MA
Critical Incident Command, Massachusetts Dept of Mental Health, Boston
The Do It Yourself Lobotomy, Before & After Inc, Rhode Island

Development background
Additional Training